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Privacy Policy

Last Updated: 30/08/25
 

At seekingspiritsghosthunts we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By using our website or services, you consent to the practices described in this policy.

Please read this Privacy Policy carefully. If you do not agree with our practices, please refrain from using our website or providing any personal information.
 

1. Information We Collect

We collect personal information that you provide to us directly and automatically as you interact with our website and services. The information we collect includes:
 

1.1 Personal Information You Provide

  • Contact Information: Name, email address, phone number, and postal address.

  • Booking Information: Details related to event bookings, such as event preferences, payment details, and special requests (e.g., accommodations for accessibility).

  • Payment Information: Credit card or other payment details (processed through a third-party payment processor, not stored on our servers).
     

1.2 Information We Collect Automatically

  • Usage Data: Information about how you use our website, such as the pages you visit, time spent on pages, and other browsing activity. This information helps us improve user experience.

  • Device and Browser Information: Details about the device and browser you use to access our website, including your IP address, device type, operating system, and browser type.

  • Cookies and Tracking Technologies: We use cookies, pixels, and other tracking technologies to gather data on your preferences and browsing behavior. This allows us to personalize content, analyze site usage, and enhance functionality. You can control cookies via your browser settings.
     

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide and Manage Services: We use your contact information to confirm bookings, send event updates, and provide customer support. This includes sending event confirmations, reminders, and follow-ups.

  • Payment Processing: We use your payment information to process payments for event bookings. Payments are handled through third-party providers, and your sensitive data (such as credit card details) is not stored on our servers.

  • To Improve Our Website and Services: We analyze usage data to improve the design, functionality, and content of our website and optimize your experience.

  • To Communicate with You: We may use your information to send you marketing communications, newsletters, or promotional offers if you’ve opted in. You can unsubscribe at any time.

  • Legal Compliance and Safety: We may use or disclose your personal information as required by law or to protect our legal rights, prevent fraud, or ensure safety.
     

3. How We Share Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your personal information in the following situations:

  • Service Providers: We share your data with trusted third-party service providers who assist in processing payments, hosting events, or sending communications. These providers are only authorized to use your information as necessary to perform their services.

  • Legal Obligations: We may disclose your information if required by law, to comply with legal processes, or to protect our legal rights, including enforcing our Terms and Conditions.

  • Business Transfers: In the event of a business sale, merger, or acquisition, your information may be transferred to the new owners as part of the transaction.
     

4. Data Security

We take appropriate technical and organizational measures to protect the personal information we collect from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
 

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can update or correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions (e.g., for record-keeping purposes).

  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

  • Data Portability: You can request a transfer of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.
 

6. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.
 

7. International Transfers

If you are located outside of South Yorkshire, UK, please note that your personal information may be transferred to and processed in countries where our servers or service providers are located. By using our website or services, you consent to the transfer of your data to these locations.
 

8. Children's Privacy

Our website and services are not intended for children under the age of 18 years old. We do not knowingly collect or solicit personal information from anyone under the age of 18 years old. If we become aware that we have collected personal information from a child under the age of 18 years old, we will take steps to delete such information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on this page and will update the "Last Updated" date at the top. Please review this policy periodically for any changes.
 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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